Privacy policy

Privacy Policy

Effective Date: December 10th, 2023

This Privacy Policy describes how California Aesthetics ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us.  

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.  

The personal information that we collect depends on the context of your interactions with us and the choices you make, but it may include:  

• Personal Identifiers: First name, last name.
• Contact Information: Email address, phone number.

We also automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.  

2. How We Use Your Information

We use your personal information for various purposes, including:

• Providing and Managing Services: To schedule and confirm appointments and send you reminders about upcoming appointments.
• Communication: To communicate with you, respond to your inquiries, and send you administrative information.
• Marketing and Promotional Communications: To send you occasional marketing and promotional communications, including information about new services or special offers, in accordance with your marketing preferences. This may include sending messages via SMS, subject to your explicit consent where required.
• Analytics and Website Improvement: To understand how our website is used, improve our website and services, and for analytical purposes.
• Targeted Advertising: To deliver targeted advertising to you based on your online activity and cookie data.

3. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specifically, we use cookies to:  

• Remember your preferences and settings.
• Analyze how you use our website.
• Target users for marketing and advertising purposes.

You have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.  

4. How We Share Your Information

We do not sell your personal information. We may share your personal information with third parties in the following situations:  

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.  

• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).  

• To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.  

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.  

5. A2P Messaging Compliance

If you opt-in to receive SMS messages from us, you agree to receive appointment reminders and occasional marketing messages at the phone number you provide. Message frequency may vary. Standard message and data rates may apply.

• Opting Out: You can opt-out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.
• Help: For help, reply "HELP".
• No Guarantee of Delivery: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws regarding your personal information, including the right to:

• Request access to and obtain a copy of your personal information.  

• Request correction or deletion of your personal information.
• Object to the processing of your personal information.  

• Request restriction of the processing of your personal information.  

• Request data portability.
• Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.  

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).  

8. Security of Your Information

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.  

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.  

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.  

11. Contact Us

If you have questions or comments about this policy, you may contact us at:

Milpitas Location: 980 Larkin Rd, Milpitas, CA 95035

Phone: +1 408-821-1633

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Los Angeles Location: 1305 S Central Ave #B00, Glendale, CA 91204

Phone: +1 747-221-1816

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